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New Autumn/Winter collection out now!
New Autumn/Winter collection out now!

FAQs

Orders and Shipping
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How do I find out my order status?

After placing your order, we will send you an order confirmation email. Once your order has been packed, you will receive another email with track and trace information so you can track your parcel. 

When should I receive my parcel?

Depending on your location, delivery takes 2-5 working days.

How much does shipping cost?

Free shipping is applied to all orders over 50 €. Orders under 50 € have a shipping fee of 4.99 €.

Do you deliver to business addresses?

You can choose whether you want your parcel delivered to your home address or a business address. Be sure to include the personal name and business name if you opt for delivery to a business address. 

How do you ship the shoes?

We send all private and business deliveries with GLS.

Why does bisgaardshoes.com not ship outside Europe?

At the moment, unfortunately, we do not offer shipping outside Europe. Children's shoes are among the products that are most commonly returned when bought online. Compared to the smaller price of the shoes, the cost of shipping back to Denmark from outside Europe for a return would be too expensive.

Moreover, the environmental impact of delivery is too large for us to justify the shipping of smaller quantities to the U.S, Canada, Australia, or other non-European nations.

How can I pay?

At bisgaardshoes.com we have the following payment options:

  • Visa / Visa Dankort / Visa Electron
  • MasterCard
  • Maestro
  • American Express
  • Apple Pay
  • Google Pay
  • PayPal

All payments are first captured after the order has been approved.

Exchange and returns
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Can I return my order?

Of course, you have a full 14-day right of return.

Can I exchange for another size or style?

It is possible to choose another size or style, just simply use the return label that you find in the box together with the shoes, to return the shoes to our warehouse. Once the shoes arrive at our warehouse, a return fee of 4.99 € is automatically deducted from your refund.

It also is possible to send the parcel to our warehouse without using the return label - just send it to the address found on the return label. Take note of the order number on the return label so we can identify your parcel. Until it arrives at our warehouse, you are responsible for the condition and whereabouts of the shoes. Therefore, and because it is the cheaper option for you, we recommend using the attached return label.

Be mindful that the new shoes can be ordered directly on our website but are subject to availability.

When do I get my money back?

After receiving your parcel, it can take up to 5 days until the amount arrives on your account. This delay is partially caused by handling in our warehouse and by delays that banks have in transferring money.

Security and personal data
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How is my information handled?

Any personal information entered on our website is treated carefully and confidentially. Your information is secure and is never shared with unauthorized third parties. You also have the option to see the personal data that is collected. You will not receive any advertising, newsletters, or other services unless you have actively chosen to do so. 

Any payment that goes through our website is validated externally through Shopify or PayPal. We never have access to your payment information and any other information that you have entered is only saved as long as necessary in order for us to fulfil your request.

You can read more here about our Privacy Policy.

Sizing and care
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What size should I choose?

In general, we recommend not going up or down a size unless stated on the product. The inside measurements on our size guides are included on each product page to help find the perfect fit.

What are the care recommendations for the shoes?

Simply follow these links for more information: 

Product Care - Kid's shoes

Product Care - Women's shoes

Environment and sustainability
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Where are bisgaard shoes produced?

All of the women's collection and the majority of the kids collection is produced in Portugal. Our method of production is essential to us, as it reduces the environmental impact caused by excessive shipping and also delivers optimal results in terms of quality. You can read more about our view on sustainability and why it's so important to us here