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New Autumn/Winter collection out now!
New Autumn/Winter collection out now!

Delivery and Returns

Orders and shipping
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All orders from bisgaardshoes.com are shipped with GLS. We ship directly from our warehouse in Denmark. Depending on your location, delivery time is between 3 and 5 working days. All parcels are sent directly to your shipping address. If you'd like your parcel to be delivered to your workplace or to a GLS parcel-shop, please choose the corresponding option during checkout.

Free shipping is applied to all orders over 50 €. Orders under 50 € have a shipping fee of 4.99 €.

bisgaardshoes.com ships to the following countries:

- Austria 
- Belgium
- Denmark
- Germany
- Ireland
- Sweden 

Why does bisgaardshoes.com not ship outside Europe?

At the moment, unfortunately, we do not offer shipping outside Europe. Children's shoes are among the products that are most commonly returned when bought online. Compared to the smaller price of the shoes, the cost of shipping back to Denmark from outside Europe for a return would be too expensive.

Moreover, the environmental impact of delivery is too large for us to justify the shipping of smaller quantities to the U.S, Canada, Australia, or other non-European nations.

Exchange and return
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Bisgaard offers 14 day full returns, starting from the day you received your order. If you would like to send something back, simply fill out the return form attached to your order and use the prepaid return label to ship the unwanted product. If you use the prepaid return label, an automatic deduction fee of 4.99 € will be applied once you receive your refund.

It is possible that if you do not want to use the prepaid return label, you can instead pay for the return postage yourself. Make sure to send the return to the address found on the return form. If you are unsure about the return address, you can contact us by email or phone.

All products must be returned in the same condition as they were when you received the parcel, including being in the original packaging. While in possession of the product, you are responsible for its condition. You are liable for any deterioration in the value of the product caused by overhandling. Make sure to attach the return with any return. 

Refunds

Once we have received the return and confirmed the product's condition, it will be processed as soon as possible. Please note that all refunds are sent to the same card used for purchase. 

Claims and complaints

With every product you have a full 2 year right of complaint. This is where you, as a customer, have the right to complain about damages or issues with a product that occurs within 24 months of purchase. The right of complaint does not apply when the issues or damages are because of wrongful handling, lack of product care, or regular wear and tear. If you would like to make a complaint, please contact us directly, and we can send you a prepaid return label.

If you decide to return a product, please attach a completed return label. If you need a new return label, get in touch with us. In case of a claim, you can request a replacement of the broken or damaged product. This is under the condition that the claim is justified and the replacement product does not incur a disproportionate expense for bisgaard. 

Potential fees

Fees in case of a reduction of the product’s value:

Lack of or damaged original packaging - 7 €

Return of used goodsDecrease in value between 30 - 90% (depending on condition)